Thank you for shopping with us. We strive to provide you with the best products and services possible. In the event that you are not entirely satisfied with your purchase, we have outlined our Returns and Refund Policy below.
Returns Eligibility:
To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging.
You must initiate the return process within 7 days of receiving the product.
Certain items such as gift cards, and personalised/customised items may not be eligible for return. Please check the product description or contact us for more information.
Return Process:
Please contact our customer support team at customersupport@zealjewelryco.za to initiate the return process. Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
Our customer support team will guide you through the necessary steps and provide you with a return authorization, if applicable.
Pack the item(s) securely in the original packaging, including all accessories and documentation that came with the product.
Ship the item(s) back to us using The shipping service that customer support tells you to. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.
Once we receive the returned item(s) and verify their condition, we will process your refund or exchange as per arrangement.
Refunds:
Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will be given to you.
If the return is due to our error or a defective product, we will also refund the return shipping costs.
Exchanges:
If you wish to exchange an item for a different size, color, or model, please contact our customer support team to initiate the exchange process. We will guide you through the necessary steps and provide further instructions.
The item you wish to exchange must be in unused condition, in the original packaging, and include all accessories and documentation.
Any price difference between the original item and the exchanged item may be charged or refunded accordingly.
Shipping for Exchanges will be charged to the customer
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly.
Please provide clear photos or videos of the damaged or defective item, as this will help us assess the situation and expedite the resolution process.
Please note:
We reserve the right to refuse any returns or refunds that do not comply with the above-mentioned criteria.
We recommend inspecting your order upon delivery and reporting any issues within a reasonable timeframe.
Our Returns and Refund Policy applies only to purchases made directly from our store. If you made a purchase through a third-party retailer, please refer to their respective return policies.
If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to help you.
Please note that this Returns and Refund Policy may be subject to change. The most recent version will always be available on our website.
Thank you for choosing us for your shopping needs. We are committed to providing a seamless and reliable shipping experience. Our Shipping Policy is outlined below to provide you with all the necessary information regarding the shipping process.
Order Processing Time:
We strive to process and ship all orders as quickly as possible. Orders are typically processed within 5-10 business days from the date of purchase. However, please allow for additional processing time for back orders, custom orders or during peak seasons, holidays, and promotional periods.
Shipping Methods and Delivery Time:
We offer various shipping methods to cater to your needs. The available options and estimated delivery times will be displayed during the checkout process based on your location.
Please note that the estimated delivery times are provided by the shipping carriers and are calculated from the date of shipment. While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates as they may be subject to factors beyond our control, such as weather conditions, customs delays, or unforeseen incidents.
Shipping Destinations:
We currently only offer shipping within South Africa but we hope to grow into further locations soon.
Shipping Fees:
Shipping fees are calculated based on various factors, including the shipping method selected, the weight and dimensions of the package, and the destination.
The exact shipping fee for your order will be displayed during the checkout process before you make the payment.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package.
You can also track your order by logging into your account on our website and accessing the order details.
Address Accuracy:
It is important to provide accurate and complete shipping information to ensure successful delivery. We cannot be held responsible for any delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.
Undeliverable Packages:
In the event that a package is undeliverable or returned to us due to incorrect address, unavailability, or refusal of the package, we will contact you to arrange for reshipment. Additional shipping fees may apply in such cases.
Lost or Damaged Packages:
We take utmost care in packaging and shipping your orders to minimize the risk of loss or damage. However, in the unfortunate event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with you and the shipping carrier to resolve the issue, however we cannot be held responsible for any loss should the package not be found.
If you have any further questions or need assistance regarding our Shipping Policy, please do not hesitate to contact our customer support team. We are here to assist you.
Please note that this Shipping Policy may be subject to change. The most recent version will always be available on our website.
